Privacy & Cookie Policy

Detail Design Solutions Privacy Policy

At Detail Design Solutions we’re committed to protecting and respecting your privacy. This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to

info@detaildesignsolutions.co.uk or by writing to Detail Design Solutions, Suite 1B, 6 Dock Place, Edinburgh, EH6 5JB. Alternatively, you can telephone 0131 281 7867.

Who are we?

Detail Design Solutions is a small team of architectural technologists, based in Edinburgh. We provide and support architectural design both within Edinburgh and across the UK, assisting our clients with a range of large and small scale commercial, social and domestic projects.

How do we collect information from you?

We obtain information about you when you use our website, for example, when you complete our Contact Us form.

What type of information is collected from you?

The personal information we collect might include:
• Your name, address, email address, IP address, and information regarding what pages are accessed and when.
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers

Use of Cookies

Like many other websites, the Detail Design Solutions website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences as outlined further on.

Types of Cookies

There are various types of cookies, please be aware that choosing to disable certain types of cookies may have an effect on your browsing experience.

Strictly necessary cookies – These are cookies that are essential to the operation of our website.

Analytical/performance cookie – These cookies allow us to recognise and count the number of visitors to our website.

Functionality cookies – These cookies are used to recognise you when you return to our website.

Targeting Cookies – These cookies record your visit to our website, the pages you have visited and the links you have followed.

What cookies do we use?

There are two different types of cookies – the ones we use on detaildesignsolutions.co.uk (first party cookies) and the ones set by companies with work or interact with (we call these third party cookies).

We use various first Party browser cookies to enable the smooth running of the website.

List of Cookies.

Every attempt has been made to list them all the cookies we use as accurately as possible. If you think we have missed any or any information is inaccurate, please feel free to contact us and we will investigate further.

Main Cookies used on our site

Detail Design Solutions First Party Cookies

Cookie Consent
Cookies used:
• cookieconsent_status
• cookieconsent_dismissed

This cookie is set by the Cookie Compliance script and keeps track of a users choice

PHP Session Cookie
Cookies used:
• PHPSESSID

This is a native PHP cookie used for managing user session on the website. No personal information is stored in this cookie.

WordPress – For those logged in into the backend (system administrators)
Cookies Used:
• wp-settings-1
• wp-settings-time-1

WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.

WordPress
Cookies used:
wordpress_sec_{random}
wordpress_logged_in_{random}
wordpress_test_cookie

detaildesignsolutions.co.uk website is built using the WordPress platform. These cookies are Essential WordPress session management cookies for logged in users.

Uncode WordPress Theme Cookies
Cookies used:
• uncodeAI.css
• uncodeAI.images
• uncodeAI.screen
• dot_irecommendthis_ID

This website uses a ‘theme’ called Uncode. A wordpress theme helps lay a foundation for a websites style and function. The first three cookies contain runtime informations about the viewport and screen resolution, these datas are used on any page refresh to calculate the correct Adaptive Images. The final cookie contains information about the “like” on a post to prevent a visitor to repeatedly put “like” on the same post. No personal informations are stored within these cookies.

Wordfence Security
Cookies used:
wfwaf-authcookie

This website uses Wordfence – a security plugin to help keep our website safe. This cookie is set by the WordPress security plugin “Wordfence”. It is used to authenticate user’s login request. This cookie is persistent and expires in 1 day.

Third Party Cookies

Google Analytics

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site.

The cookies collect information anonymously. This includes: the number of visitors to the site, where visitors have come to the site from, and the pages they visited.

For more information on Google Analytic’s privacy policy visit here – http://www.google.com/analytics/learn/privacy.html

We have used The IP anonymization feature in Google Analytics which allows a website to request that all of their users’ IP addresses are anonymized within the product. This feature is designed to help site owners comply with privacy policies such as GDPR.

Google Analytics
Cookies used:
• CONSENT
• NID
•_ga
•_gid
•_gat_gtag(ID of website)

We use google analytics so we can measure the traffic and success of individual pages and our website as a whole. We use these to learn more about how our users interact so we can keep it as up to date, relevant, enjoyable and error-free as possible.

Google use various domains to set cookies used in their advertising products, including gstatic.com

Find out more about the cookies used by Google here https://policies.google.com/technologies/types

Google Maps

These are Google Maps third-party cookies, which are unique identifiers to allow traffic analysis to Google Maps.

Opt out of Google Analytics

In order to provide website visitors with more choice on how data is collected by Google Analytics, Google has developed the Google Analytics Opt-out Browser Add-on. The add-on communicates with the Google Analytics JavaScript (ga.js) to stop data being sent to Google Analytics.

The Google Analytics Opt-out Browser Add-on does not affect usage of the website in any other way. A link to further information on the Google Analytics Opt-out Browser Add-on is provided below for your convenience.

http://tools.google.com/dlpage/gaoptout?hl=None

For more information on the usage of cookies by Google Analytics please see the Google website. A link to the privacy advice for this product is provided below for your convenience.

http://www.google.com/analytics/learn/privacy.html

Disabling Cookies

If you would like to restrict the use of cookies you can control this in your Internet browser. Links to advice on how to do this for the most popular Internet browsers are provided below for convenience and will be available for the Internet browser of your choice either online or via the software help (normally available via key F1).

Internet Explorer https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
Google Chrome https://support.google.com/accounts/answer/61416?co=GENIE.Platform%3DDesktop&hl=en
Mozilla Firefox https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Apple Safari https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac

How is your information used?

We may use your information to:

  • Contact you regarding queries raised in the contact form;
  • Carry out our obligations arising from any contracts entered into by you and us;
  • Seek your views or comments on the services we provide;
  • Notify you of changes to our services;
  • Send you communications which you have requested and that may be of interest to you.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third-Party Service Providers working on our behalf: We may pass your information to our third-party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. For example, engineers we subcontract to, local authorities we submit planning permission or building warrant applications to.

However, when we use third-party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the company for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Accuracy and relevance

We will ensure that any personal data we process is accurate, adequate, relevant and not excessive, given the purpose for which it was obtained. We will not process personal data obtained for one purpose for any unconnected purpose unless the individual concerned has agreed to this or would otherwise reasonably expect this.

Security precautions in place to protect the loss, misuse or alteration of your information

We take the security of your personal information seriously and will endeavour to keep your personal details safe at all times. We have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We use professional web development services to make sure our website software is keep up to date.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems

Your rights

Under the GDPR, where we are using your data under consent, you have the right to withdraw that consent at any time. You also have the right to ask us to stop using your personal data for marketing purposes. Under the GDPR, you are entitled to view, amend or delete the personal information we hold on you. Please contact us using the details below if you would like to do this.

Data retention

Personal Data collected shall be processed and stored for as long as required by the purpose it has been collected for.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

Links to other websites

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted.

16 or under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

How you can access and update your information

The accuracy of your information is important to us. You have the right to request a copy of the information we hold about you so that you can ensure its accuracy. You can do this by the following methods:

Email: info@detaildesignsolutions.co.uk

Post: Detail Design Solutions, Suite 1B, 6 Dock Place, Edinburgh, EH6 5JB.

Telephone: 0131 281 7867.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Review of this policy

We keep this Policy under regular review. This Policy was last updated in July 2018.

Resources and further information

Information Commissioners Office Information on the General Data Protection Act
Privacy and Electronic Communications Regulations 2003
Privacy and Electronic Communications Regulations 2003 – The Guide
Facebook Privacy Policy
Twitter Privacy Policy
Google Privacy Policy